Support Channels
Torzon Market maintains a multi-tier support infrastructure to ensure rapid resolution of disputes, account issues, and vendor inquiries. All communication is strictly encrypted.
General Inquiries
Use for initial vendor applications, non-urgent account recovery requests, and general platform questions.
Avg. Response: 12-24 hours
Internal Ticketing
Primary channel for escrow disputes, order issues, and urgent support. Accessible only via authenticated login.
Requires Active Session
Security & Admin
Strictly for reporting critical bugs, severe security vulnerabilities, or compromised vendor accounts.
PGP Encryption Mandatory
Torzon Official PGP Public Key
Encryption Protocol
Security is our priority. Any sensitive communication containing tracking numbers, wallet addresses, or personal account details sent via email or Clearnet must be encrypted using our PGP key below. Unencrypted messages containing sensitive data are automatically discarded by our mail servers to protect user anonymity.
Common Support Topics
Account Recovery
Procedures for lost 2FA keys, forgotten PINs, or locked accounts.
Deposit Issues
Resolving stuck XMR/BTC transactions and confirmation delays.
Vendor Bond
Requirements for vendor status, bond waiver policy, and listings.
Dispute Resolution
Escrow mediation steps, evidence submission, and refunds.